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Refund policy

ECHANGES AND REFUNDS

Hereby, INTEMPERY undertakes to guarantee the product and its components against any manufacturing and / or material defect, from the date of purchase, for a period of five (5) years for the canvas and ten ( 10) years for metal.

To benefit from it, the purchased item must be deemed defective according to industry standards. You will have to provide us with proof of the defect (s) of your canvas and / or shelter. Either by photos or in person.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item. We can then assess the problem.

To request a refund, you can contact us at the following address: info@intempery.ca indicating the reason and providing us with photos if necessary. We will then arrange for the pickup or replacement of your item.

Our conditions:

  • The shelter must have been installed and maintained in accordance with the instructions provided by us.

  • The buyer must produce, at the time of his declaration, a copy of the sales contract or proof of purchase, as well as a photo of the damaged part, within 30 days of the date of the initial installation.

  • Damage to the shelter must not be the result of negligence, lack of maintenance or improper installation. The product will be repaired or replaced free of charge, depending on the defect.

  • All transport costs for the shelter and / or its accessories will be borne by INTEMPERY.

  • INTEMPERY accepts no responsibility for transportation, removal or installation and any other costs incurred in obtaining a product replacement under the warranty.

THIS WARRANTY DOES NOT COVER

  • Damage caused by ice, moving ice, fire, animals, vegetation, vandalism, extreme weather conditions and fortuitous events.

  • Collapses due to accumulations of snow.

  • Damage caused by prolonged exposure to the sun.

  • Damage caused to people and property.

  • Normal wear and tear of the canvas and other components of the shelter.

  • Damage caused during storage. The canvas should be dry, free from leaves or any other dirt or debris when stored.

  • Damage resulting from unprofessional installation.

  • As the fabric sections are connected by a seam, it is therefore impossible to guarantee complete waterproofing. Water ingress is not considered a manufacturing defect.

Note: Temporary car shelter covers are designed for winter use.

 

Price adjustments
INTEMPERY will not apply retroactive discounts. All purchases may only be subject to promotions in progress at the time of purchase.
 

You can contact us for any questions relating to returns at info@intempery.ca.